Heart of the customer and build loyalty By Laia Cardona , published on June 19, 2017 Who has a loyal customer, has a treasure. Acquiring Image Masking new customers can be up to five times more expensive than keeping them, so the main objective of brands is to establish stable relationships with consumers. But before you marry someone, you need to make them fall in love with you. How can you reach the heart of the customer and build loyalty? Follow these tips to Image Masking create an unforgettable romance. How to reach the heart of your client and build loyalty
How can you reach the heart of the customer and build loyalty? 1) Make the shopping experience extraordinary Really good shopping experiences stay in our memory for a long time and affect our perception of the brand and Image Masking the products. To achieve a memorable shopping experience, there are many factors that come into play. These are just some examples: Customer service . If a user needs help, they should find a quick and friendly response. The design of the ecommerce or the physical store . If you think about brands like Ikea or Amazon, you Image Masking can see how paying attention to this aspect facilitates seamless and unique shopping experiences. The ease with which the user can find what they are looking for . Clutter leads to frustration, frustration leads to abandonment, and abandonment leads to the dark side...
The packaging . Beauty is on the inside, but useful packaging with an attractive design scores many points. 2) Customer service should Image Masking shine, and not by its absence For a customer to feel well cared for, the ideal would be to give an answer at the moment or in less than two hours . If this is not possible, 24 hours may be a reasonable time, although it always depends on the type of product and the customer's expectations. An example of failure? The case of Whatsapp, whose Image Masking service went down on May 4 last and they did not publish a single update about it on social networks. 3) Humanize your chatbots Chatbots are one of the latest trends in customer service, and thanks to artificial intelligence there are more and more requests that they can respond to.